How long will my order take to deliver?
UK Estimated Delivery Times
Standard: 3-7 working days
Express: 1-2 working days
These shipping options are only available on some items. To check which items, add the item to the basket and go to the shipping section at checkout.
Royal Mail Tracked 24: Next working day (excluding Sundays)
Royal Mail Tracked 48: 1-2 working days (excluding Sundays)
DPD: Next Day Delivery
For Royal Mail shipments, order by 1pm for Royal Mail 24 and 4pm for Special Delivery to ensure dispatch same day.
Note: Faster delivery options are available on some items and will be shown at the 'Shipping' page during checkout.
Rest of World Estimated Delivery Times
Europe: 7-15 working days
USA: 4-15 working days
Canada: 5-15 working days
Australia: 10-15 working days
New Zealand: 10-15 working days
Orders are usually dispatched within 24 hours Monday to Friday. Due to periods where we have high volumes of orders, the dispatching time for your order can sometimes be up to 3 business days. Once the item is dispatched from our warehouse, we will send you an email with the shipping details and a tracking number.
Please note delivery times may vary according to destination country’s custom restrictions. For some countries, delivery times may be longer than our standard indicated delivery timeframe.
Shipping times are only estimates and unfortunately cannot be guaranteed.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
How do I track my order?
After you have received your confirmation please allow up to 48 hours for the tracking information to become activated. You can check the progress of your order by clicking on the tracking number on your order confirmation page or via the link we sent to you via email.
Our policy lasts 30 days. If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Exemptions: Returns of intimate or sanitary products can only be accepted if they are sealed and/or unused. Examples of these types of products are wireless earbuds, gaming headsets, headphones, wearables and certain types of clothing.
Further Exemptions: Items which are likely to be damaged during use such as drones and RC helicopters / cars are only able to be returned to us if they haven't been used. If there is a fault, please send us evidence during use to email@example.com.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again and if the funds haven’t cleared within 5 working days of receiving your refund notification, please contact us again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will arrange the replacement for you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, you should contact our support desk via firstname.lastname@example.org or via the contact us page on our website.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We recommend sending items back to our address via Royal Mail using a trackable shipping method.